Director Of Patient Services

🌟 Director of Patient Services

Location: Houston , TX | Employment Type: Full-Time | Department: Patient Services

Are you a strategic leader with a passion for delivering exceptional patient experiences? We're seeking a Director of Patient Services to lead a dynamic team focused on onboarding, clarifications, and call center operations. This is your opportunity to shape the future of patient care through innovation, collaboration, and data-driven excellence.

🧭 Key Responsibilities:

• Lead and inspire a high-performing team, fostering a culture of collaboration, accountability, and service excellence.
• Drive continuous improvement through data analysis, performance metrics, and strategic execution.
• Oversee program analytics and reporting to ensure transparency and informed decision-making.
• Ensure effective training, communication, and compliance across all patient service functions.
• Collaborate cross-functionally with departments such as Customer Service, Operations, Legal, Marketing, and Sales.

🧠 What You Bring:

• 10+ years of experience in patient services, pharmacy onboarding, or medical call center leadership.
• Bachelor's degree in pharmacy, business, or healthcare operations (Master's preferred).
• Proven ability to integrate AI-powered solutions into daily workflows.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Call center experince must be over 10+ years

💡 Core Competencies:

• Customer Focus - Build strong relationships and deliver patient-centric solutions.
• Optimizes Work Processes - Drive efficiency and continuous improvement.
• Collaborates - Partner effectively across teams to achieve shared goals.
• Manages Complexity - Solve multifaceted challenges with clarity and insight.
• Ensures Accountability - Deliver results and uphold commitments.
• Situational Adaptability - Adjust approach to meet evolving demands.
• Communicates Effectively - Tailor communication to diverse audiences.

💖 Guiding Values:

• People - Prioritize the needs of team members, clients, and the community.
• Quality - Commit to excellence in every aspect of patient care.
• Service - Approach every interaction with empathy and purpose.
• Innovation - Embrace technology and new methodologies to lead in pharmaceutical care.

🌍 Why This Role?

This is more than a leadership position-it's a chance to make a lasting impact on patient lives. If you're ready to lead with purpose, drive innovation, and empower healthier communities, we want to hear from you.

📩 Apply today and help redefine what's possible in patient services.