Director Of Patient Services
🌟 Director of Patient Services
Location: Houston , TX | Employment Type: Full-Time | Department: Patient Services
Are you a strategic leader with a passion for delivering exceptional patient experiences? We're seeking a Director of Patient Services to lead a dynamic team focused on onboarding, clarifications, and call center operations. This is your opportunity to shape the future of patient care through innovation, collaboration, and data-driven excellence.
🧭 Key Responsibilities:
- Lead and inspire a high-performing team, fostering a culture of collaboration, accountability, and service excellence.
- Drive continuous improvement through data analysis, performance metrics, and strategic execution.
- Oversee program analytics and reporting to ensure transparency and informed decision-making.
- Ensure effective training, communication, and compliance across all patient service functions.
- Collaborate cross-functionally with departments such as Customer Service, Operations, Legal, Marketing, and Sales.
🧠 What You Bring:
- 10+ years of experience in patient services, pharmacy onboarding, or medical call center leadership.
- Bachelor's degree in pharmacy, business, or healthcare operations (Master's preferred).
- Proven ability to integrate AI-powered solutions into daily workflows.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Call center experince must be over 10+ years
💡 Core Competencies:
- Customer Focus - Build strong relationships and deliver patient-centric solutions.
- Optimizes Work Processes - Drive efficiency and continuous improvement.
- Collaborates - Partner effectively across teams to achieve shared goals.
- Manages Complexity - Solve multifaceted challenges with clarity and insight.
- Ensures Accountability - Deliver results and uphold commitments.
- Situational Adaptability - Adjust approach to meet evolving demands.
- Communicates Effectively - Tailor communication to diverse audiences.
💖 Guiding Values:
- People - Prioritize the needs of team members, clients, and the community.
- Quality - Commit to excellence in every aspect of patient care.
- Service - Approach every interaction with empathy and purpose.
- Innovation - Embrace technology and new methodologies to lead in pharmaceutical care.
🌍 Why This Role?
This is more than a leadership position-it's a chance to make a lasting impact on patient lives. If you're ready to lead with purpose, drive innovation, and empower healthier communities, we want to hear from you.
📩 Apply today and help redefine what's possible in patient services.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
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