Engagement Manager

Location: Remote
Type: Full-Time, Exempt

About the Opportunity

Our client is an innovative healthcare technology organization focused on helping pharmaceutical and biotechnology companies improve commercial engagement, marketing effectiveness, and patient recruitment through advanced data, analytics, and digital technology solutions.

The organization partners with leading life sciences companies to deliver personalized engagement strategies that drive meaningful interactions with healthcare professionals, patients, and key stakeholders across multiple channels.

Position Overview

We are seeking an experienced Engagement Manager to lead client relationships, oversee program execution, and serve as a strategic partner to pharmaceutical and biotechnology customers. This individual will play a key role in developing and implementing multi-channel engagement strategies designed to improve customer experience, campaign performance, and business outcomes.

The ideal candidate brings experience in healthcare or life sciences marketing, strong project management capabilities, and a consultative client-facing approach. This role reports directly to senior leadership within the client engagement organization.

Key Responsibilities

Client Relationship Management

• Build and maintain trusted relationships with pharmaceutical and biotechnology clients.
• Develop a deep understanding of client objectives, market challenges, and commercial needs.
• Provide strategic recommendations and guidance on healthcare professional (HCP) and direct-to-consumer (DTC) engagement initiatives.
• Serve as the primary point of contact throughout the project lifecycle, ensuring clear and proactive communication.
• Develop and manage multi-channel engagement plans aligned with client objectives.
• Ensure a high level of client satisfaction through exceptional execution and responsive support.

Project Management & Execution

• Lead client projects from planning and data collection through execution, analysis, and reporting.
• Collaborate with internal teams and external partners to achieve project goals.
• Create and manage project plans, timelines, budgets, and deliverables.
• Ensure quality, accuracy, and timely completion of all client-facing deliverables.
• Identify project risks and implement mitigation strategies.
• Coordinate with vendors and strategic partners to support successful program execution and data delivery.

Preferred Background

• Experience working with pharmaceutical, biotechnology, healthcare, or life sciences organizations.
• Background in healthcare marketing, agency services, customer engagement, consulting, or related fields.
• Demonstrated success managing multiple clients and concurrent projects.
• Familiarity with CRM platforms, marketing technologies, and customer engagement tools.
• Understanding of emerging AI and machine learning applications within healthcare commercial operations is preferred.

Technical Skills

• Proficiency with Microsoft Excel, PowerPoint, and Google Workspace.
• Strong project management and organizational skills.
• Experience working with data, reporting, and client-facing presentations.

Professional Competencies

• Strong sense of ownership and accountability.
• Excellent attention to detail.
• Outstanding written and verbal communication skills.
• Strategic thinker with strong problem-solving abilities.
• Ability to influence stakeholders and manage cross-functional collaboration.
• Comfortable working in a fast-paced, evolving environment.

Qualifications

• Bachelor's degree required; advanced degree (MBA, MS, or other relevant graduate degree) preferred.
• 5+ years of experience in client services, marketing, consulting, healthcare engagement, or related fields.
• Experience supporting healthcare, pharmaceutical, biotech, or health technology customers preferred.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Demonstrated success delivering client-facing programs and strategic initiatives.

This opportunity is ideal for someone who enjoys partnering directly with life sciences clients, managing complex engagement programs, and helping organizations leverage data-driven commercial strategies to improve business performance.