Senior Account Manager
Overview
The Senior Account Manager is a strategic client partner responsible for leading medical affairs-focused communication programs, ensuring high scientific standards, strong client relationships, and seamless delivery across multiple workstreams. This role serves as a primary liaison between clients and internal cross‑functional teams, guiding projects from concept through execution while supporting long‑term account growth.
Key Responsibilities
Client Leadership & Strategy
- Serve as the primary day‑to‑day contact for medical affairs clients, building trusted, consultative partnerships
- Understand client objectives across medical strategy, evidence communication, and stakeholder engagement
- Provide proactive strategic guidance aligned with scientific, regulatory, and compliance requirements
- Anticipate client needs and identify opportunities for expanded support or new initiatives
Account & Program Management
- Lead the planning, execution, and delivery of multiple medical affairs programs, ensuring timelines, scope, and budgets are met
- Oversee integrated deliverables such as scientific platforms, publications support, medical education materials, advisory boards, congress activities, and training resources
- Manage project plans, resourcing, and risk mitigation across complex accounts
- Ensure all work meets internal quality standards and external regulatory and compliance guidelines
Cross‑Functional Collaboration
- Partner closely with medical writers, editors, scientific leads, design, and project management teams
- Facilitate effective internal communication to maintain alignment on priorities, expectations, and deliverables
- Translate complex scientific content into clear strategic direction for internal teams
Financial & Operational Oversight
- Own account financials, including forecasting, budget tracking, and reconciliation
- Support proposal development, scope definition, and contract amendments
- Monitor account performance and profitability, escalating risks as appropriate
Mentorship & Leadership
- Mentor and support junior account team members, fostering professional development and best practices
- Contribute to process improvement initiatives and departmental ways of working
- Act as a role model for client service excellence, collaboration, and accountability
Qualifications
Required
- Bachelor's degree in life sciences, health sciences, communications, or a related field
- 3-5+ years of experience in medical communications, medical affairs, or a related agency or consultancy environment
- Proven experience managing pharmaceutical, biotechnology, or healthcare accounts
- Strong understanding of medical affairs functions, scientific communication standards, and compliance considerations
- Excellent client‑facing, communication, and organizational skills
Core Competencies
- Strategic thinking and problem solving
- Scientific acumen and attention to detail
- Relationship building and stakeholder management
- Financial and operational discipline
- Leadership, mentorship, and collaboration
FAQs
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