Product Specialist - Urology (f/m/d)

Position Summary

The Product Specialist - Urology (f/m/d) is responsible for providing expert clinical and technical support for a medical device within clinical study and commercial environments. The role acts as a key interface between healthcare professionals and internal teams, ensuring effective product use, structured feedback collection, and continuous product improvement.

Key Responsibilities

• Deliver product training to surgical teams involved in clinical activities
• Provide on-site technical support during procedures, including presence in the operating theatre where required
• Serve as the primary point of contact for technical queries, product usage, and issue resolution
• Develop, update, and maintain training materials and supporting documentation
• Collect and report clinical feedback, implant data, and user experience insights
• Support post-implant product-related activities, including software updates and device interventions

Stakeholder Engagement

Internal Collaboration

• Clinical Operations: coordination of surgical planning and clinical study activities
• Research & Development: provision of product feedback and reporting of technical issues
• Quality Assurance: participation in investigations and complaint management processes
• Human Factors / Usability: support on user experience and product interaction topics
• Marketing: contribution to product positioning through field insights
• Field-based teams: collaboration for site-level coordination and data collection

External Interaction

• Healthcare professionals: delivery of training and technical support
• Clinical study sites: coordination with site personnel and study stakeholders

Core Accountabilities

• Provide high-level technical support to clinical and medical teams
• Deliver structured training sessions at clinical sites
• Act as the designated technical representative during procedures
• Support clinicians in product-related decision-making within defined parameters

Autonomy and Working Environment

• Independently manage travel, scheduling, and activity planning in alignment with clinical timelines
• Maintain regular reporting on activities, progress, and field insights
• Operate within a field-based environment requiring ongoing interaction with clinical stakeholders

Qualifications and Experience

Education and Knowledge

• Degree in Biomedical Engineering, Clinical Sciences, or a related field
• Knowledge of, or exposure to, urology or surgical environments
• Understanding of applicable medical device regulations and standards (e.g. ISO 13485, MDR or equivalent frameworks)
• Familiarity with clinical investigations and safety reporting processes

Skills and Competencies

• Strong communication and presentation skills
• Ability to deliver training effectively within clinical environments
• Capacity to operate in high-pressure settings, including operating theatres
• Sound problem-solving and analytical capabilities
• Fluency in English (written and spoken)

Additional Information

This position requires regular travel and direct interaction with clinical environments. The role offers the opportunity to support the adoption and performance of innovative medical technologies, contributing to improved clinical outcomes and patient care.