Job Title: Field Application Specialist - Biotech Industry
Company Overview: We are a leading British company specializing in the sale of innovative analytical instruments to the biotechnology industry. With a commitment to providing cutting-edge solutions and exceptional customer support, we empower scientists and researchers to advance their work and make groundbreaking discoveries. As we continue to expand our presence in the market, we are seeking a talented Field Application Specialist to join our dynamic team.
Role Overview: As a Field Application Specialist, you will serve as a key technical expert and customer advocate, providing comprehensive support and guidance to our clients in the biotech industry. Leveraging your expertise in analytical instruments and biotechnological applications, you will collaborate closely with customers to understand their unique needs, demonstrate the capabilities of our products, and deliver customized solutions that drive success. This is an exciting opportunity to play a pivotal role in enabling scientific innovation and driving customer satisfaction.
- Serve as the primary point of contact for technical inquiries, product demonstrations, and application support for our portfolio of analytical instruments in the biotech industry.
- Partner with sales teams to understand customer requirements, develop tailored solutions, and deliver compelling presentations and product demonstrations that showcase the value proposition of our products.
- Provide hands-on training, troubleshooting, and technical support to customers both remotely and on-site, ensuring optimal performance and utilization of our instruments.
- Collaborate with internal teams to stay informed about product enhancements, new applications, and industry trends, and provide feedback to inform product development and marketing strategies.
- Build and maintain strong relationships with key stakeholders, including scientists, researchers, and decision-makers, to drive customer satisfaction, loyalty, and retention.
- Represent the company at industry conferences, trade shows, and customer events, engaging with prospects and showcasing our products and expertise.
- Bachelor's degree or higher in a relevant scientific field, such as Biochemistry, Molecular Biology, or Biotechnology.
- Proven experience in a customer-facing technical role within the biotech industry, preferably as a Field Application Specialist, Technical Support Specialist, or similar position.
- In-depth knowledge of analytical instruments used in biotechnological applications, such as mass spectrometry, chromatography, or spectroscopy.
- Strong understanding of biotechnological workflows, methodologies, and applications, with the ability to effectively communicate technical concepts to diverse audiences.
- Exceptional problem-solving skills, with a demonstrated ability to troubleshoot complex technical issues and provide innovative solutions.
- Excellent communication and presentation skills, with the ability to build rapport and establish credibility with customers and internal stakeholders.
- Willingness to travel extensively within the United Kingdom and occasionally internationally as needed (up to 50% travel).
Join us in our mission to empower scientists and researchers with the tools they need to make a difference in the world. Apply now to become a valued member of our team and help shape the future of biotechnology.