Senior Manager, Commercial Operations

A high-growth medical device company is seeking a Senior Manager, Commercial Operations to serve as a strategic partner to Sales Leadership, Marketing, Finance, and Executive Leadership. This individual will play a critical role in driving commercial performance through sales analytics, forecasting, territory strategy, incentive compensation, CRM optimization, and business insights across a rapidly expanding medtech organization.

This position offers the opportunity to directly influence commercial decision-making, improve sales force effectiveness, and support the successful execution of growth initiatives across a portfolio of innovative medical technologies.

Key Responsibilities

• Lead commercial operations initiatives across sales analytics, forecasting, territory design, quota setting, and performance management.
• Partner with Sales Leadership to develop and implement data-driven strategies that improve sales productivity and commercial execution.
• Own commercial reporting and dashboards, delivering actionable insights on sales performance, pipeline health, market opportunities, and territory effectiveness.
• Manage incentive compensation design, administration, and effectiveness analyses to ensure alignment with business objectives.
• Drive CRM optimization and commercial process improvements, leveraging platforms such as Salesforce to enhance visibility and decision-making.
• Support annual operating planning, revenue forecasting, headcount planning, and commercial resource allocation.
• Collaborate with Marketing, Finance, and Market Access teams to identify growth opportunities and improve commercial performance across key customer segments.
• Evaluate market trends, customer utilization patterns, competitive dynamics, and sales force performance metrics to guide business strategy.
• Develop presentations and recommendations for senior leadership that influence commercial strategy and operational priorities.
• Identify and implement automation, reporting enhancements, and scalable commercial operations processes to support continued organizational growth.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Analytics, Engineering, or a related discipline; MBA preferred.
• 6+ years of commercial operations, sales operations, business analytics, commercial excellence, or revenue operations experience within medical device, medtech, diagnostics, or healthcare organizations.
• Experience supporting field sales organizations through forecasting, reporting, territory alignment, incentive compensation, and performance analytics.
• Strong understanding of commercial KPIs, sales force effectiveness methodologies, and CRM best practices.
• Experience working cross-functionally with Sales, Marketing, Finance, and Executive Leadership teams.
• Advanced analytical capabilities with proficiency in Excel, Power BI, Tableau, Salesforce, or comparable business intelligence tools.
• Excellent communication and presentation skills with the ability to influence senior stakeholders and drive strategic decision-making.
• Demonstrated ability to manage multiple priorities in a fast-paced, high-growth medtech environment.

Preferred Background

• Commercial Operations leadership within a high-growth medical device or medtech company.
• Salesforce effectiveness, incentive compensation, and territory optimization.
• Commercial forecasting and revenue planning.
• CRM strategy and Salesforce administration or optimization.
• Business intelligence, dashboards, and commercial analytics.
• Commercial Excellence, Revenue Operations, or GTM Operations experience.
• Experience supporting product launches and scaling commercial organizations.