Field Service Engineer II
Contact: Alvin Yeo Zong Han (Lic No: R24126316 / EA No: 16S8194)
Quote Job Ref:
Phone Number: +65 6027 2671
Field Service Engineer II
Our client is looking for a Field Service Engineer to deliver exceptional service across their portfolio of products in Mass Cytometry systems, serving as the primary customer contact on technical and service-related issues.
He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization.
This position is a field-based regional position, but travel throughout Greater Asia is to be expected.
Preferred Location: Singapore
Working Arrangement: This is a hybrid role (work from home and office).
Description:
- Perform installation, maintenance, and repair services on systems located at customer sites.
- Troubleshoot instrument hardware and software, often under challenging conditions.
- Managing technical service cases.
- Contribute to high-value service related procedures and documents.
- Identify areas for product and process improvement and communicate these accordingly.
- Adopt and leverage our CRM business policies, procedures, and reporting.
- 75% travel is routinely required on both a scheduled and unscheduled basis.
Minimum Qualifications:
- BS in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training. Technical support/service experience a plus.
- Substantial working knowledge of optical, electrical and mechanical sub-systems.
- Expertise in employing root cause analysis and corrective action methodologies.
- Prior work with Life Science instrumentation, or any other Laboratory Capital Equipment a plus particularly mass spectrometry instruments
- Strong verbal communication skills
If you are interested in this role, please apply with your most updated CV attached.
Contact: Alvin Yeo Zong Han (Lic No: R24126316 / EA No: 16S8194)