Field Service Engineer II

Contact: Alvin Yeo Zong Han (Lic No: R24126316 / EA No: 16S8194)

Quote Job Ref:

Phone Number: +65 6027 2671

Field Service Engineer II

Our client is looking for a Field Service Engineer to deliver exceptional service across their portfolio of products in Mass Cytometry systems, serving as the primary customer contact on technical and service-related issues.

He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization.

This position is a field-based regional position, but travel throughout Greater Asia is to be expected.

Preferred Location: Singapore

Working Arrangement: This is a hybrid role (work from home and office).

Description:

• Perform installation, maintenance, and repair services on systems located at customer sites.
• Troubleshoot instrument hardware and software, often under challenging conditions.
• Managing technical service cases.
• Contribute to high-value service related procedures and documents.
• Identify areas for product and process improvement and communicate these accordingly.
• Adopt and leverage our CRM business policies, procedures, and reporting.
• 75% travel is routinely required on both a scheduled and unscheduled basis.

Minimum Qualifications:

• BS in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training. Technical support/service experience a plus.
• Substantial working knowledge of optical, electrical and mechanical sub-systems.
• Expertise in employing root cause analysis and corrective action methodologies.
• Prior work with Life Science instrumentation, or any other Laboratory Capital Equipment a plus particularly mass spectrometry instruments
• Strong verbal communication skills

If you are interested in this role, please apply with your most updated CV attached.

Contact: Alvin Yeo Zong Han (Lic No: R24126316 / EA No: 16S8194)