Director Customer Success and Relations

Our client is a fast growing healthtech company that is focused on delivering innovative solutions to hospitals, home care providers and healthcare stakeholders. They are currently looking for a Director of Customer Success and Relations to manage strategic relationships with internal and external stakeholders and ensuring exceptional post implementation support across key accounts.

Responsibilities:

• Lead post-implementation support for key accounts, including ticketing, helpdesk operations, and customer service.
• Deliver success metrics and service performance updates to senior leadership.
• Oversee warranty and maintenance processes for deployed software systems, working closely with technical teams.
• Develop and implement training programs for customer-facing teams to ensure consistent service delivery.
• Create onboarding materials and conduct product demos for prospective clients.
• Collaborate cross-functionally on user acceptance testing (UAT), regulatory compliance, and project tracking across international markets.

Requirements:

• Bachelor's degree in Life Sciences, Engineering, or a related field.
• Minimum 5 years of experience in customer success or service management, preferably in the healthcare or life sciences sector.
• Proven leadership in managing customer service teams and resolving client issues.
• Familiarity with the healthcare landscape in APAC.
• Strong analytical, communication, and stakeholder management skills.
• Proactive and adaptable, with the ability to work across time zones including US, ANZ, and APAC.

If you are interested, please apply with your updated CV attached.