Director Clinical Operations

Title: Director, Clinical Operations

Location: San Francisco (Hybrid)

Company: Medical Device

Company Overview

We are working with an innovative MedTech company committed to transforming patient care through advanced solutions and operational excellence. Thier mission is to deliver high-quality, technology-enabled clinical services that improve outcomes and enhance the patient experience. As they continue to grow, they are seeking a Director of Clinical Operations to lead large-scale clinical support services in a dynamic, collaborative environment. This role is critical in ensuring compliance, efficiency, and superior care delivery.

Key Responsibilities

• Leadership & Team Development
• Direct and manage a team of 200+ clinical support professionals, ensuring engagement, performance, and adherence to operational standards.
• Mentor and develop frontline managers, building leadership capabilities and a strong succession pipeline.
• Foster a culture of inclusion, accountability, and continuous improvement.
• Operational Excellence
• Oversee day-to-day clinical operations, including scheduling, staffing, and workflow optimization.
• Streamline processes to manage high patient volumes effectively, improving throughput and patient satisfaction.
• Implement best practices and standard operating procedures to ensure consistency and quality.
• Compliance & Quality
• Ensure strict adherence to regulatory requirements and internal compliance standards.
• Collaborate with quality teams to monitor, analyze, and report performance metrics, identifying trends and driving corrective actions.
• Champion initiatives that enhance patient safety and clinical quality.
• Strategic Planning & Collaboration
• Partner with cross-functional teams-including HR, Talent Acquisition, Quality, and Technology-to align operational goals with organizational strategy.
• Support technology-driven initiatives that simplify workflows and improve care delivery.
• Participate in resource planning and prioritization for projects and initiatives.
• Financial Management
• Drive fiscal responsibility through cost-efficiency measures and operational transformation.
• Identify opportunities for workflow improvements that reduce expenses without compromising quality.
• Stakeholder Engagement
• Communicate effectively with internal and external stakeholders, ensuring transparency and alignment on goals and outcomes.
• Represent clinical operations in strategic discussions and organizational planning sessions.

Qualifications

• Bachelor's degree required; advanced degree (MBA, MHA) strongly preferred.
• Minimum 7 years of leadership experience in healthcare operations, medical device, or related industry.
• Background in acute care or monitoring environments (e.g., telemetry, ICU, cardiac care) highly desirable.
• Strong understanding of regulatory compliance and quality standards in healthcare.
• Proven ability to lead large teams and manage complex operational processes.
• Excellent communication, critical thinking, and problem-solving skills.
• Demonstrated success in driving efficiency, compliance, and quality improvement.
• Proficiency with Microsoft Office and operational systems; experience with workflow technology solutions preferred.
• Ability to thrive in a fast-paced, growth-oriented environment.