Customer Service Specialist NL

Customer Service Specialist (Netherlands)

Are you driven to deliver exceptional customer experiences and take pride in building strong, lasting relationships?

An internationally recognised organisation is looking for a Customer Service Specialist to join its high-performing team in the Netherlands. This is an opportunity to play a pivotal role in shaping the customer experience, working within a collaborative and forward-thinking environment where your contribution is truly valued.

The Role

As a Customer Service Specialist, you will be at the heart of the customer journey, acting as the trusted point of contact for enquiries, ensuring seamless order management, and delivering a consistently high standard of service.

You will work closely with cross-functional teams to ensure a smooth and efficient experience from the initial enquiry through to final delivery, making a tangible impact on both customer satisfaction and business performance.

Key Responsibilities

• Build and maintain strong relationships in partnership with Sales Engineers and Account Managers
• Support new customer onboarding and actively promote digital tools and e-commerce solutions
• Prepare accurate and timely quotations in collaboration with internal stakeholders and suppliers
• Manage the full order lifecycle, ensuring accuracy and efficiency from entry through to invoicing
• Handle customer enquiries, returns, and claims with professionalism and urgency
• Maintain high-quality, accurate data within CRM and ERP systems
• Support procurement processes, including purchase orders and supplier follow-ups
• Monitor receivables and contribute to overall data integrity and operational excellence
• Identify opportunities for process improvements and contribute to continuous enhancement initiatives
• Coordinate logistics and dispatch activities where required to ensure timely delivery

About You

You are a motivated and detail-oriented professional who thrives in a customer-focused environment.

You bring:

• Excellent communication skills and a natural ability to build rapport
• Strong organisational capabilities and the ability to manage multiple priorities with confidence
• A proactive mindset, with a solution-oriented approach to problem-solving
• High attention to detail and a commitment to delivering quality in every task

Above all, you are passionate about delivering a seamless and professional customer experience and enjoy working collaboratively within a team.

Why Join?

You will be joining a global organisation known for its commitment to innovation, quality, and customer excellence. The business offers a supportive and inclusive environment where employees are empowered to develop, contribute, and grow.

With a strong emphasis on collaboration, continuous improvement, and accountability, this is an opportunity to be part of a company that values both performance and people.

Additional Information

• Location: Netherlands
• Working Model: On-site during onboarding, with hybrid flexibility available thereafter
• Environment: International, collaborative, and development-focused