Client Services & Strategy Director

About the Role

We are seeking a dynamic and entrepreneurial Director, Client Services & Strategy to lead a newly awarded Agency of Record (AOR) engagement in the oncology space. This is a highly visible, ground-floor opportunity to shape the partnership, define strategic direction, and build an integrated agency model from the inside out.

The ideal candidate thrives in a fast-paced, "all hands on deck" environment, brings deep healthcare and oncology experience, and is energized by building something new. You will serve as a senior client leader, strategic partner, and internal integrator-aligning cross-functional teams to deliver impactful, insight-driven work that meets evolving client needs.

Key Responsibilities

Client Leadership & Partnership

• Serve as the senior day-to-day client lead, fostering trusted, consultative relationships with key stakeholders
• Help define and evolve the AOR engagement model, setting expectations, processes, and ways of working
• Anticipate client needs and proactively provide strategic guidance across brand, portfolio, and business challenges
• Lead key client meetings, including brand planning sessions, workshops, and executive presentations

Strategic Direction

• Drive integrated brand strategy grounded in market insights, competitive intelligence, and customer understanding (HCP, patient, etc.)
• Partner closely with medical, creative, and analytics teams to translate insights into compelling, actionable strategies
• Ensure all deliverables align with brand objectives, regulatory considerations, and scientific rigor
• Identify opportunities for innovation and growth within the oncology portfolio

Cross-Functional Collaboration

• Act as a central connector across agency disciplines (creative, medical, media, digital, data/analytics)
• Champion a collaborative, flexible culture, adapting to shifting priorities and evolving client demands
• Roll up your sleeves when needed-contributing across workstreams to maintain momentum and quality
• Mentor and guide junior team members while fostering a high-performing, accountable team environment

Business & Operational Leadership

• Support organic growth opportunities, identifying areas to expand scope and deepen partnership
• Oversee project health, resourcing, and financial performance to ensure sustainable delivery
• Help establish scalable processes that balance structure with flexibility

Required Qualifications

• 7-10+ years of experience in healthcare/pharmaceutical advertising or marketing, with strong oncology experience preferred
• Proven success leading AOR or large-scale integrated accounts
• Strong strategic thinker with the ability to connect science, data, and creativity
• Demonstrated ability to thrive in ambiguous, build-as-you-go environments
• Exceptional communication and presentation skills, with confidence engaging senior client stakeholders
• Experience working collaboratively across multidisciplinary teams

Ideal Candidate Traits

• Hands-on leader who isn't afraid to dive into the details when needed
• Deeply passionate about oncology and improving patient outcomes
• Flexible and adaptable, able to pivot quickly in response to client needs
• Naturally collaborative, bringing teams together to solve complex challenges
• Entrepreneurial mindset-excited to build, shape, and grow a new AOR relationship
• High emotional intelligence and strong relationship-building skills