Overview:
Are you ready to take the helm and lead a dynamic customer service team within the vibrant diagnostic sector? My client is a global leader in molecular diagnostics in search for an experienced Head of Customer Service.
You will have the chance to apply your expertise in customer service and influence strategies at every level. Your role would be pivotal as our client are looking for someone capable at leading a team and proficient at fostering stellar relationships both internally and across their diverse clientele.
Responsibilities:
- Lead and mentor the customer service team, ensuring customer problems are addressed and handled in a timely manner
- Build and maintain relationships with customers, supporting customers through telephone, email and if necessary on site
- Produce written content for customers and create contract documentation with specialist departments and coordinate these with customers
- Process approved quotations calculations in SAP, validate them for completeness and accuracy
Requirements:
- Minimum 4 years experience in customer service within the healthcare market
- Strong attention to detail and exceptional communication skills
- Bachelor's degree minimum in Business Administration or related field
- Fluent in German and English
Additional Skills:
- *Leadership*: You'll steer the department towards excellence by motivating staff and setting clear goals.
- *Strategic Thinking*: As part of senior management, forming long-term plans aligning customer support activities seamlessly into broader business objectives is essential.
Benefits:
- Competitive compensation package
- Desirable collaborative team culture
- Career development opportunities
This opportunity isn't just another job-it's a career-defining move where growth meets impact amidst one of Europe's innovation hubs! If this speaks volumes about what drives your professional endeavours forward, then connect us immediately!
