Field Service & Application Specialist (F/M/D)
About the Company
Our client is an established international organisation within the optical and ophthalmic technology sector, employing over 500 professionals globally. The company brings together a portfolio of well-recognised brands to deliver advanced solutions across refraction, diagnostics, screening, and optical workshop automation.
Its technology enables opticians, optometrists, and ophthalmologists to deliver efficient and precise clinical workflows through fully automated, multi-functional systems. Additionally, the organisation is at the forefront of digital health innovation, integrating AI and cloud-based solutions to support enhanced eye care diagnostics and remote collaboration.
Role Overview
This position is a Field Service & Application Specialist role, responsible for supporting customers across Northern and Eastern Germany, including Berlin and surrounding regions.
You will play a key role in ensuring high levels of customer satisfaction through technical support, installation, and training, while also supporting commercial teams by promoting the full product portfolio.
Key Responsibilities
- Provide technical support and troubleshooting both on-site and remotely (via phone and digital tools)
- Deliver service, maintenance, and application training on diagnostic instruments and optical workshop equipment
- Install systems and ensure customers are fully trained on product usage and best practice
- Support the sales function by introducing customers to the broader product portfolio and identifying cross-selling opportunities
- Contribute to high customer satisfaction and retention through responsive and professional support
- Identify and resolve technical and operational challenges in collaboration with internal departments, including service, sales, and marketing
- Gather customer feedback and contribute to the development of improved solutions alongside product and marketing teams
- Continuously develop technical expertise through training and self-directed learning
Candidate Profile
- Strong technical aptitude, with experience in technical systems and IT environments
- Proven ability to quickly learn and adapt to new technologies and applications
- Well-organised, with strong planning and communication skills
- Prior experience in a field-based or customer-facing technical role
- Team-oriented mindset, with a collaborative and proactive approach
- Completed technical qualification or vocational training
- Proficiency in standard digital tools (e.g. Microsoft Office)
- Ability to work effectively under pressure and manage multiple priorities
- Experience within the optical or ophthalmic sector is advantageous
What is Offered
- A varied and engaging role within a growing and innovative technology environment
- Exposure to advanced solutions in digital screening, telemedicine, and optical technologies
- A collaborative culture with flat hierarchies and strong team support, backed by a global organisation
- Competitive remuneration package aligned with responsibilities
- Company vehicle with private use included
- Structured onboarding and ongoing training to support professional development
Application
Candidates with a technical background and customer-facing experience, ideally within medical technology or optics, are encouraged to apply or get in touch for a confidential discussion.
