Account Manager
Professional Services Account Manager
Remote | Life Sciences Software & Professional Services
A rapidly growing provider of enterprise laboratory and scientific software solutions is seeking a Professional Services Account Manager to join its client services organization. This individual will serve as the strategic relationship owner for a portfolio of enterprise customers, ensuring successful service delivery, long-term client satisfaction, and account growth.
The ideal candidate is someone who thrives in a customer-facing environment, can navigate complex stakeholder relationships, and enjoys helping organizations maximize the value of technology solutions and consulting services.
Key responsibilities include:
- Managing and expanding relationships within an assigned portfolio of strategic accounts
- Conducting regular business reviews, service discussions, and executive-level meetings
- Understanding customer goals, operational challenges, and long-term business initiatives
- Partnering with internal delivery teams to monitor project progress, resource utilization, milestones, and service performance
- Driving customer retention through proactive engagement and contract renewal strategies
- Identifying opportunities for additional consulting services, implementation projects, managed services, training, and support offerings
Preferred Background
- 3+ years of experience in Account Management, Customer Success, Professional Services, Consulting, or Client Relationship Management
- Experience managing complex B2B customer relationships
- Proven success driving renewals, account retention, and service expansion opportunities
- Ability to communicate effectively with executive leadership and key decision-makers
- Experience coordinating cross-functional teams in a client-facing environment
- Strong organizational, forecasting, and project coordination skills
- Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics, or similar tools
- Experience within software, SaaS, laboratory informatics, healthcare technology, scientific software, professional services, or consulting environments is highly preferred
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