Account Director, Client Services
Account Director, Medical Education Agency
A growing healthcare communications and medical education agency is seeking an Account Director to lead key pharmaceutical and biotech client relationships. This individual will serve as the senior day-to-day client contact, providing strategic counsel, overseeing program execution, managing budgets, and driving organic business growth.
Key Responsibilities
- Lead and oversee client accounts, ensuring successful delivery of medical education and peer-to-peer engagement programs
- Provide strategic guidance to clients and internal teams across scientific, editorial, and creative functions
- Manage account financials, forecasting, resourcing, and project profitability
- Identify opportunities for account expansion and support new business initiatives
- Mentor, develop, and manage account team members
- Build and maintain relationships with KOLs and other external stakeholders
- Ensure high-quality client service, program execution, and deliverables
- Stay current on industry trends, healthcare regulations, and client therapeutic areas
Requirements
- 6-10+ years of account management experience within a medical education, healthcare communications, or medical affairs agency environment
- Strong client leadership, business development, and team management skills
- Experience managing budgets, forecasting, and complex healthcare education programs
- Excellent communication, presentation, and relationship-building abilities
- Scientific background preferred
Ideal Candidate
- Strategic thinker with a consultative approach
- Strong people leader and mentor
- Proven success managing pharmaceutical or biotech clients
- Ability to balance client demands, team priorities, and business objectives
This role is ideal for a senior client services professional looking to lead strategic medical education programs while contributing to agency growth and team development.
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