Technical Support Specialist
Our client is a growing medical device company specializing in surgical medtech devices. This includes surgical robotic systems, hip and knee replacement products, spinal and orthopaedic devices etc.
They are seeking a talented and motivated technical Support Specialist to join their team in SG for expansion plans across the SEA region. This person will also be required to be self-motivated and an integral part of the growth of the team in SG.
Responsibilities:
- Communicate with clients to diagnose technical issues
- Provide step-by-step instructions to fix technological issues
- Provide training sessions for new hardware or software products
- Access instruction manuals to help users utilize their software or hardware properly
- Keep detailed logs of client problems, solutions, and customer satisfaction
- Provide instructions in simple terms
- Work together with other Technical Support Specialists to find solutions to more complex issues.
Requirements:
- Bachelor's degree in Marketing, Business, Life Sciences, or related field.
- 3+ years of experience in healthcare, wellness, or pharmaceutical technical/application support
- Proven track record in digital marketing, brand management, and campaign execution.
- Able to work irregular hours at times for surgical case support
If you are interested, please apply with your CV attached!
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