Director of Client Services, Bay Area

Job Title: Director of Client Services

About the Role:

A leading life sciences services organization is seeking a driven, relationship-focused sales leader to build and expand business across a key U.S. life sciences hub, serving emerging and established biotech, pharmaceutical, and medical device clients.

This role operates as a true revenue driver, with direct accountability for pipeline generation, new business development, and long-term account growth. The individual will define and execute territory strategy, cultivate high-value client relationships, and build a book of business from the ground up.

The position requires a proven hunter who can identify opportunities, open doors, and close deals in a complex, relationship-driven environment.

Scope & Operating Context:

• Reports to: Senior Sales Leadership
• Territory: Bay Area
• Client base: Emerging and established biotech, pharmaceutical, and medical device companies
• Market: Complex, relationship-driven B2B services environment with consultative sales cycles and multi-stakeholder buying groups

Key Responsibilities:

Territory Strategy & Business Development

• Define and execute a focused territory strategy aligned to revenue goals.
• Build and manage a robust pipeline, proactively advancing opportunities through the sales cycle with urgency and discipline.
• Identify and prioritize top prospects within the territory, maintaining a targeted list of key accounts.
• Develop and execute tailored sales strategies that drive meaningful account growth across both emerging and established life sciences organizations.

Client Relationship Management

• Own client relationships end-to-end, ensuring satisfaction through responsive communication and a deep understanding of each client's needs.
• Cultivate long-term relationships with key decision-makers and maintain strong visibility within target accounts.

Industry Presence & Market Intelligence

• Actively participate in and contribute to industry organizations, conferences, and events to build visibility and generate opportunities.
• Continuously deepen knowledge of clinical development trends, the competitive landscape, and client programs to better position solutions.

Qualifications:

• 5+ years of experience in life sciences services sales, with a demonstrated track record of building relationships and generating revenue.
• Experience working with both emerging and established life sciences companies, with an understanding of how their needs and buying behaviors differ.
• Strong familiarity with the life sciences services landscape, consulting, CRO, or other professional services experience preferred.
• Proven hunter mentality, with experience building a book of business from scratch and opening new client relationships.

Skills & Attributes:

• Exceptional relationship-building skills, with the ability to earn trust at the senior stakeholder level.
• Strong interpersonal, negotiation, and organizational skills.
• Self-starter who sets ambitious goals and consistently delivers results.
• Comfortable navigating complex organizations and multi-stakeholder buying processes.

Success Metrics:

• Consistent pipeline growth and new business generation within the territory
• Conversion of top prospects into active accounts
• Retention and expansion of existing client relationships
• Active presence and engagement within the local life sciences community

Working Style & Culture:

• High accountability, results-oriented environment
• Entrepreneurial, build-from-scratch mindset
• Emphasis on ownership, initiative, and long-term relationship building

Location & Travel:

• San Fransico Bay area based
• Travel required for client meetings, conferences, and industry events