Key Account Manager, Clinical Trial Supply

Key Account Manager - Clinical Trial Supply (CTS)

📍 Flexible location: East Coast US (PA/NJ/NY preferred) or Europe (UK or Germany)

A leading global pharmaceutical services provider is looking to hire a Key Account Manager to support the growth and development of its Clinical Trial Supply (CTS) business.

With a strong international footprint across Europe, North America, and Asia, this organisation partners with biotech, pharma, and CRO clients to deliver end-to-end solutions across clinical trial logistics, comparator sourcing, and early access programmes.

The Role

You'll take ownership of strategic accounts, driving long-term partnerships, revenue growth, and client satisfaction across global programmes.

This is a highly collaborative role, working cross-functionally with operations, procurement, and senior leadership to ensure seamless delivery across complex clinical projects.

Key Responsibilities

• Manage and grow key global CTS accounts, ensuring long-term client retention
• Build strong, senior-level relationships across sponsors and CROs
• Coordinate global account activity and oversee project delivery alignment
• Lead client meetings (virtual and in-person) and act as the main commercial contact
• Develop account plans, track performance, and report on KPIs and pipeline
• Prepare and present tailored proposals, quotes, and commercial solutions
• Identify new opportunities within existing accounts and expand service offering
• Partner with internal teams to ensure high-quality execution and client satisfaction
• Monitor market trends, competitor activity, and share insights internally
• Support contract implementation (e.g. MSAs, CDAs, Quality Agreements)

Your Profile

• Experience in pharma services, CRO, or clinical trial supply
• Strong background in clinical trial logistics / comparator sourcing / CTS
• Proven track record managing and growing key strategic accounts
• Commercially minded with strong negotiation and client-facing skills
• Experience working in international, matrix environments
• Able to manage multiple priorities in a fast-paced setting
• Confident communicator with a proactive, solutions-driven approach
• Willingness to travel as required

Why Apply?

• Join a growing, globally recognised organisation in the clinical trial space
• Work with high-profile pharma and biotech clients
• Play a key role in shaping account strategy and driving revenue growth
• International exposure and cross-functional collaboration