Field Service Engineer

Field Service Engineer

Overview

The company is seeking an experienced Field Service Engineer to support the installation, maintenance, and repair of complex instrumentation in customer environments. This is a travel and customer‑facing role suited to someone who is technically strong, calm under pressure, and confident troubleshooting electromechanical systems in the field.

Key Responsibilities

• Troubleshoot, diagnose, and repair instrumentation at customer sites
• Perform electrical diagnostics using tools such as multimeters (checking voltages, identifying electrical faults)
• Replace and repair components including PCBs/boards, gears, belts, and mechanical assemblies
• Handle complex service issues calmly and professionally - maintaining customer confidence at all times
• Manage service cases through Salesforce
• Plan and schedule your own fieldwork: receive a case, schedule the visit, and manage your route and workload independently
• Travel extensively to support customers across the region

Travel & Logistics

• 50-70% travel required
• Customers may be geographically closer depending on location
• Valid driving licence required

Top 3 Requirements

1. Instrumentation experience

   • Experience servicing automated, robotic, or semi‑automated equipment
   • Background can be from industrial, manufacturing, packaging, robotics, or similar environments
   • Life sciences or biological experience is not required

2. Strong electromechanical skillset

   • Solid understanding of electrical, mechanical, or chemical systems
   • Hands‑on troubleshooting experience
   • Comfortable working as a highly skilled mechanic / service engineer

3. Customer‑focused mindset

   • Able to stay calm in high‑pressure service situations
   • Understands that when the engineer stays calm, the customer stays calm

Ideal Background

• Field Service Engineer, Service Technician, Maintenance Engineer, Automation Engineer, or similar
• Experience working independently in the field
• Comfortable balancing technical problem‑solving with customer interaction