Field Service Engineer

Exciting Opportunity for Field Service Engineers!

Are you an experienced engineer looking to make a difference in a dynamic and supportive environment? We have the perfect role for you!

About the client: Our client is a is a globally recognized analytical laboratory instrument and software company who provide high-value analytical technologies and scientific expertise, focusing on life, materials, and food sciences. With a diverse global footprint, they serve high-volume segments in resilient end-markets. They pride themselves on their flat organizational structure, fostering a collaborative and inclusive atmosphere. The team is diverse, with members of various ages and backgrounds working together seamlessly. They believe in mutual respect and addressing each other with "san," regardless of age or position.

What We're Looking For:

• Technical experts with advanced knowledge in product support and analysis, capable of providing the best solutions in various situations.
• Fluency in Japanese is essential.
• Experience working with machinery in liquid chromatography (HPLC), ultra performance liquid chromatography (UPLC), and mass spectrometry systems.
• A high school diploma or higher, with at least 5 years of experience as an engineer in related equipment or precision instruments, such as medical devices.
• Proven ability to respond quickly and accurately to customer requests, enhancing customer satisfaction.
• Experience in managing projects and expenses efficiently, achieving optimal results with minimal costs.
• A team player who values collaboration and is always ready to assist colleagues.
• A proactive learner, eager to acquire new equipment and knowledge.
• A successful track record in actively selling maintenance contracts.

Key Responsibilities:

• Provide outstanding service support, including repairs and maintenance inspections, to both existing and new customers.
• Conduct training sessions related to the installation and setup of our products.
• Negotiate and renew maintenance contracts with clients.
• Work closely with the sales team to ensure prompt responses and enhance customer satisfaction.
• Use Salesforce to report and update daily activities.

Application Requirements:

• A degree from a university or technical college in fields such as chemistry, electricity, or machinery.
• A valid regular driver's license.

Why Join Us?

• Be part of a supportive and inclusive team where your contributions are recognized and valued.
• Enjoy opportunities for professional growth and development.
• Work in a dynamic environment that encourages innovation and excellence.