Field Service Engineer - LMS

Exciting Opportunity for Field Service Engineers!

Are you an experienced engineer looking to make a difference in a dynamic and supportive environment? We have the perfect role for you!

About the client: Our client is a is a globally recognised analytical laboratory instrument and software company who provide high-value analytical technologies and scientific expertise, focusing on life, materials, and food sciences. With a diverse global footprint, they serve high-volume segments in resilient end-markets. They pride themselves on their flat organisational structure, fostering a collaborative and inclusive atmosphere. The team is diverse, with members of various ages and backgrounds working together seamlessly. They believe in mutual respect and addressing each other with "san," regardless of age or position.

Major Responsibilities

• Project Management for Informatics solution implementation
• Documentation for Implement of solutions
• Fix customer issue remotely or on-site
• Optimize customer relationships.
• Focus on customer success
• Provide high quality service and support to customer

Education & Language

• High school or higher, bachelor's degree is preferred.
• Fluent in Japanese, English reading and writing required, beginner level business English

Experience required for the role

• 3+ years of experience working as Project Management role

Competencies/Behaviours

• Project Management mandatory (Task management, schedule management, Formulation of recovery plan in case of delays, etc)
• Deep knowledge of Windows servers
• Experience with Windows Server construction is preferable
• Basic knowledge of Oracle
• Customer-centric mindset
• Actions and behaviour trusted by team
• LIMS product and general IT Knowledge
• Communication skills
• Basic knowledge regarding GMP requirements