Associate Director- US Omnichannel/Digital Operations

Associate Director, US Omnichannel & Digital Operations
Location: Greater Boston Area (Hybrid)
Type: Full‑Time

Overview

• Lead the advancement of enterprise omnichannel and digital operations for an innovative pharmaceutical organization
• Partner cross‑functionally to translate strategy into scalable, high‑impact execution
• Drive operational excellence, innovation, and adoption of next‑generation digital capabilities

Key Responsibilities

• Execute and evolve the enterprise omnichannel and digital operations roadmap
• Lead cross‑functional initiatives supporting personalization, Next Best Action, and AI‑enabled activation
• Oversee end‑to‑end execution of omnichannel and digital campaigns across web, email, and related channels
• Optimize workflows, governance, and operating models to improve speed, quality, and scalability
• Establish standards, playbooks, and best practices to ensure consistent enterprise execution
• Serve as a central point of coordination across marketing, IT, data, analytics, and field teams
• Support change management efforts to drive adoption of new tools, capabilities, and ways of working
• Define and track operational KPIs, enabling continuous improvement and test‑and‑learn execution

Qualifications

• 7+ years of experience in omnichannel or digital operations within pharmaceutical or life sciences organizations
• Proven leadership in enterprise digital transformation and operational innovation
• Hands‑on experience with campaign production, deployment, and ecosystem optimization
• Strong knowledge of MarTech and content platforms (e.g., CRM, CMS, DAM, marketing automation)
• Experience with modular content models, reusable design systems, and AI‑enabled workflows
• Demonstrated ability to influence cross‑functional stakeholders and lead change
• Experience operating in regulated environments and navigating review/approval processes
• Bachelor's degree required; MBA or advanced degree preferred