Account Director, Client Services

Account Director, Medical Education Agency

A growing healthcare communications and medical education agency is seeking an Account Director to lead key pharmaceutical and biotech client relationships. This individual will serve as the senior day-to-day client contact, providing strategic counsel, overseeing program execution, managing budgets, and driving organic business growth.

Key Responsibilities

• Lead and oversee client accounts, ensuring successful delivery of medical education and peer-to-peer engagement programs
• Provide strategic guidance to clients and internal teams across scientific, editorial, and creative functions
• Manage account financials, forecasting, resourcing, and project profitability
• Identify opportunities for account expansion and support new business initiatives
• Mentor, develop, and manage account team members
• Build and maintain relationships with KOLs and other external stakeholders
• Ensure high-quality client service, program execution, and deliverables
• Stay current on industry trends, healthcare regulations, and client therapeutic areas

Requirements

• 6-10+ years of account management experience within a medical education, healthcare communications, or medical affairs agency environment
• Strong client leadership, business development, and team management skills
• Experience managing budgets, forecasting, and complex healthcare education programs
• Excellent communication, presentation, and relationship-building abilities
• Scientific background preferred

Ideal Candidate

• Strategic thinker with a consultative approach
• Strong people leader and mentor
• Proven success managing pharmaceutical or biotech clients
• Ability to balance client demands, team priorities, and business objectives

This role is ideal for a senior client services professional looking to lead strategic medical education programs while contributing to agency growth and team development.