EMEA Service Director
Service Director, EMEA (Remote - Europe)
A global leader in Microscopy and analytical technologies is seeking an experienced Service Director for the EMEA region. This organisation has been at the forefront of scientific and medical innovation for over a century, empowering researchers, engineers, and surgeons around the world with cutting‑edge instrumentation and AI‑driven solutions.
Travel: Up to 40% within EMEA
Seniority: Executive / Director
Team Scope: 120+ staff across field service, service delivery, and service contract sales
This role leads the full service operations for the EMEA region, overseeing installation, service contract execution, field repairs, demand service, and warranty support. You will shape the regional service strategy, elevate customer experience, and drive above‑market financial performance.
You will work cross‑functionally with Sales, Business Units, and senior leadership to ensure operational excellence, commercial alignment, and customer confidence.
Key Responsibilities
- Drive profitable service revenue growth while ensuring operational efficiency and outstanding service quality.
- Implement continuous improvement methodologies to enhance performance, productivity, and customer satisfaction.
- Ensure compliance with service-level agreements, warranties, and contractual commitments.
- Oversee regional Service P&L, optimising resources, processes, and financial performance.
- Forecast, manage, and allocate spare parts and inventory across the region.
- Build a strong partnership culture between Service and Sales to maximise customer value and market opportunities.
- Represent the organisation professionally with key customers, stakeholders, and internal leaders.
Profile Requirements:
- Bachelor's degree required; Master's preferred.
- 10+ years of experience in a global organisation, with a track record of managing customer‑facing teams.
- Strong background in field service leadership is highly preferred.
- Proven ability to develop teams, create high‑performance cultures, and lead transformation.
- Experienced in managing customer relationships at all levels.
- Fluency in English; German is an advantage.
- Comfortable travelling up to 40% across the EMEA region.