Diagnostics Account Manager - Mountain West

Diagnostic Account Manager Role Summary

I'm partnered with an industry leader to hire a Key Account Manager to drive growth across the Mountain West (CO, UT, MT, WY). This role offers the opportunity to expand a cutting‑edge infectious disease diagnostics portfolio while working directly with hospitals, clinics, and urgent care networks. The position is ideal for a consultative sales professional who thrives on building strategic relationships, influencing purchasing decisions, and bringing innovative diagnostic solutions to the front lines of patient care. If you're looking to step into a high‑visibility role with strong support, high earning potential, and meaningful impact, apply here!

Core Responsibilities:

Customer Relationship & Retention

• Serve as a trusted advisor to established accounts, delivering proactive support and tailored insights
• Conduct regular business reviews and resolve issues to enhance customer satisfaction
• Gather stakeholder insights to inform strategy and anticipate competitive threats
• Collaborate with internal teams to secure renewals and protect existing business

Account Management & Growth

• Develop strategic account plans to expand value and profitability
• Lead pricing, contract negotiation, proposals, and bid preparation
• Use CRM and analytics platforms (e.g., SFDC, PowerBI) for forecasting and pipeline management
• Support new account onboarding and drive retention and product utilization
• Manage and train third‑party distributor sales teams to ensure effective market representation
• Maintain strong competitive and product knowledge across assigned diagnostic lines
  (e.g., ID NOW, BinaxNOW, Determine, Clearview product families)

Cross-Functional Collaboration

• Partner with Sales, Marketing, Technical Service, Finance, and Contracting teams to deliver a cohesive customer experience
• Provide forecasts, field insights, and performance updates to leadership
• Address escalated customer challenges with cross‑functional support
• Adhere to all regulatory requirements, policies, and procedures

Required Qualifications

• Bachelor's degree
• 5+ years of successful medical sales experience, ideally in diagnostics
• Strong knowledge of lab and point‑of‑care environments and health system operations
• Ability to travel within the territory (up to ~35% overnight)

Preferred Qualifications

• Degree in business, healthcare, or life sciences
• Experience with distributor partnerships
• Strong financial acumen and market analysis skills
• Proven success in complex selling, planning, and negotiation
• Excellent interpersonal and communication skills