Customer Service Specialist
Customer Service Specialist
Are you passionate about delivering outstanding customer experiences and building strong relationships?
A well‑established UK‑based organisation is seeking a proactive and customer‑focused Customer Service Specialist to join its collaborative Customer Service team. This role is ideal for someone who enjoys problem‑solving, working cross‑functionally, and making a tangible difference to customers on a daily basis.
About the Role
As a Customer Service Specialist, you will act as a key point of contact for customers, providing clear communication, efficient processes, and high‑quality support. You will help deliver a seamless customer journey from initial enquiry through to order completion.
Key responsibilities include:
- Partnering closely with Sales Engineers and Account Managers to strengthen customer relationships
- Supporting customer onboarding and promoting the use of digital tools and e‑commerce platforms
- Preparing customer quotations in collaboration with field sales teams and suppliers
- Managing the full order lifecycle, from order creation through to invoicing
- Handling credits, returns, claims, and escalations in line with internal procedures
- Maintaining accurate and up‑to‑date customer records and internal systems
- Supporting procurement activities, including purchase orders and supplier follow‑up
- Following up on receivables and ensuring CRM and ERP data accuracy
- Contributing to continuous improvement initiatives, internal controls, and sustainability objectives
- Assisting with local warehousing tasks, including picking, packing, and dispatching orders when required
About You
You will be:
- A confident communicator with a strong customer‑service mindset
- Proactive, organised, and able to manage multiple priorities simultaneously
- Calm under pressure with effective problem‑solving skills
- Detail‑focused with a high level of administrative accuracy
Most importantly, you are committed to delivering an excellent customer experience and enjoy working within a supportive, team‑based environment.
The Organisation
The organisation operates within an industrial/engineering environment and partners closely with customers to deliver measurable value. It offers a collaborative, values‑driven culture within a broader international structure.
Working Arrangement
The role requires full on‑site attendance during the initial probationary period, with hybrid working available thereafter.