Business Analyst

Business Analyst

Remote | Life Sciences Software & Professional Services

A rapidly growing provider of enterprise laboratory and scientific software solutions is seeking a Business Analyst to join its Professional Services organization. This individual will serve as a key liaison between customers and implementation teams, helping organizations translate business requirements into scalable technology solutions while ensuring successful project delivery and long-term customer success.

The ideal candidate is someone who thrives in a consultative, customer-facing environment, enjoys solving complex business challenges, and can effectively bridge the gap between technical teams and end users. This role plays a critical part in helping customers optimize processes, improve operational efficiency, and successfully implement enterprise software solutions.

Key Responsibilities

• Gathering, documenting, and validating functional business requirements for customer projects
• Partnering with customers to understand business processes, operational workflows, and system requirements
• Translating business needs into functional specifications for implementation and configuration teams
• Collaborating with solution architects, developers, consultants, and project managers to support successful project execution
• Facilitating customer workshops, discovery sessions, and requirements-gathering meetings
• Developing functional requirements documentation, process maps, and solution recommendations
• Providing guidance to customers throughout implementation and deployment activities
• Supporting project teams in identifying and resolving functional and process-related challenges
• Acting as a trusted advisor and subject matter resource during customer engagements
• Working closely with project management teams to ensure timelines, deliverables, scope changes, and customer expectations are effectively managed

Preferred Background

• 3+ years of experience in Business Analysis, Professional Services, Consulting, Process Improvement, or Software Implementation
• Experience gathering business requirements and translating them into functional solutions
• Proven success working directly with customers in a consulting or client-facing environment
• Ability to facilitate workshops, discovery sessions, and stakeholder meetings
• Strong communication, documentation, and organizational skills
• Experience collaborating with cross-functional teams across technical and business functions
• Experience with business process analysis, workflow optimization, and requirements documentation
• Familiarity with enterprise software, SaaS platforms, laboratory informatics, healthcare technology, scientific software, professional services, or consulting environments is highly preferred
• Bachelor's degree or equivalent professional experience preferred