Account Manager

Professional Services Account Manager

Remote | Life Sciences Software & Professional Services

A rapidly growing provider of enterprise laboratory and scientific software solutions is seeking a Professional Services Account Manager to join its client services organization. This individual will serve as the strategic relationship owner for a portfolio of enterprise customers, ensuring successful service delivery, long-term client satisfaction, and account growth.

The ideal candidate is someone who thrives in a customer-facing environment, can navigate complex stakeholder relationships, and enjoys helping organizations maximize the value of technology solutions and consulting services.

Key responsibilities include:

• Managing and expanding relationships within an assigned portfolio of strategic accounts
• Conducting regular business reviews, service discussions, and executive-level meetings
• Understanding customer goals, operational challenges, and long-term business initiatives
• Partnering with internal delivery teams to monitor project progress, resource utilization, milestones, and service performance
• Driving customer retention through proactive engagement and contract renewal strategies
• Identifying opportunities for additional consulting services, implementation projects, managed services, training, and support offerings

Preferred Background

• 3+ years of experience in Account Management, Customer Success, Professional Services, Consulting, or Client Relationship Management
• Experience managing complex B2B customer relationships
• Proven success driving renewals, account retention, and service expansion opportunities
• Ability to communicate effectively with executive leadership and key decision-makers
• Experience coordinating cross-functional teams in a client-facing environment
• Strong organizational, forecasting, and project coordination skills
• Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics, or similar tools
• Experience within software, SaaS, laboratory informatics, healthcare technology, scientific software, professional services, or consulting environments is highly preferred