VP, Client Services
Vice President, Client Services
About the Company
A leading healthcare communications agency that partners with pharmaceutical, biotechnology, and medical device organizations to develop medical education, scientific communications, and engagement programs for healthcare professionals.
Position Overview
The Vice President, Client Services is responsible for leading a portfolio of strategic client accounts, ensuring exceptional client partnerships, driving organic growth, and developing high-performing account teams. As a senior leader within the organization, this individual serves as a trusted advisor to clients, provides strategic direction across programs, and partners with cross-functional teams to deliver outstanding business results.
Key Responsibilities
Client Leadership
- Serve as executive lead for key pharmaceutical and biotech accounts
- Build and maintain senior-level client relationships
- Provide strategic counsel across medical education and scientific communications programs
- Drive client satisfaction, retention, and account growth
Business Growth
- Identify and pursue organic growth opportunities across existing accounts
- Support new business development, proposals, and pitch activities
- Develop strategic account plans that align client needs with agency capabilities
Team Leadership
- Lead, mentor, and develop account management teams
- Foster a collaborative, high-performance culture
- Support talent development, succession planning, and resource allocation
Financial & Operational Management
- Oversee account profitability, forecasting, and budget management
- Ensure delivery excellence across all client programs
- Establish and maintain best practices across the client services function
Industry Leadership
- Maintain knowledge of industry trends, therapeutic landscapes, and client priorities
- Represent the agency at industry events and networking opportunities
- Contribute to the evolution of agency capabilities and service offerings
Qualifications
- 10+ years of experience within a medical communications, medical education, or healthcare agency environment
- Demonstrated success leading strategic pharmaceutical or biotech client relationships
- Experience managing and developing high-performing teams
- Strong business development, financial management, and operational leadership skills
- Excellent communication, presentation, and relationship-building abilities
Success Measures
- Client retention and satisfaction
- Organic account growth
- Portfolio revenue and profitability
- Team development and engagement
- New business contribution
- Operational excellence and delivery quality
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customized support on how to optimize your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.