Director of Optichannel Engagement
Director, Omnichannel Engagement
Location: Remote
Type: Full-Time
Overview
A growing healthcare technology company is seeking a Director of Omnichannel Engagement to lead strategic client relationships, manage a team of engagement professionals, and drive successful omnichannel marketing programs for pharmaceutical and biotech clients. This role partners closely with product, analytics, media, and commercial teams to deliver measurable business outcomes and support account growth.
Responsibilities
- Serve as the senior strategic lead for a portfolio of life sciences clients.
- Manage client relationships, performance reviews, and growth opportunities.
- Lead omnichannel engagement strategies targeting healthcare professional and patient audiences.
- Oversee project delivery, budgets, timelines, and team capacity planning.
- Manage and mentor a team of client-facing professionals.
- Collaborate cross-functionally with analytics, media, product, and content teams.
- Identify opportunities to expand client partnerships and introduce innovative AI-driven engagement solutions.
Qualifications
- 8+ years of experience in client management, healthcare marketing, digital communications, or related fields.
- 3+ years of people leadership experience.
- Strong understanding of pharmaceutical marketing and omnichannel engagement strategies.
- Experience managing enterprise accounts and executive stakeholders.
- Familiarity with data-driven marketing, analytics, AI, and marketing technology platforms.
Preferred
- Advanced degree (MBA, MPH, MS, or similar).
- Experience within healthtech, life sciences services, pharmaceutical marketing, or SaaS environments.
Compensation & Benefits
- Fully remote environment
- Performance-based bonus
- Comprehensive health benefits
- 401(k) with company match
- Generous PTO and paid holidays
This is an opportunity to lead strategic client partnerships while helping shape the future of data-driven healthcare engagement.
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