Director of Client Services (San Francisco)
Director, Client Services (Business Development - Clinical Development & CRO Services)
Fully Remote | Life Sciences Consulting / CRO
We are seeking a Director, Client Services with a strong focus on sales and business development to drive growth across our clinical development and CRO services portfolio. This individual will play a pivotal role in expanding partnerships with mid-size biotech companies, acting as both a strategic advisor and revenue driver.
This is an ideal opportunity for a commercially minded leader who understands the clinical development lifecycle and thrives in a consultative, relationship-driven sales environment.
Key Responsibilities
- Lead business development efforts across clinical development and CRO service offerings, with a focus on mid-size and emerging biotech clients
- Identify, target, and secure new business opportunities, owning the full sales lifecycle from prospecting through close
- Build and nurture senior-level relationships (Clinical, Medical, R&D, and Procurement stakeholders) to position the organization as a strategic partner
- Develop tailored proposals, capabilities presentations, and RFP responses aligned to client clinical and operational needs
- Collaborate cross-functionally with clinical operations, regulatory, biometrics, and medical teams to scope solutions and ensure seamless delivery
- Drive revenue growth against defined targets, maintaining accurate pipeline forecasting and sales reporting
- Expand existing client accounts through strategic upselling and cross-selling across the CRO and clinical services portfolio
- Represent the organization at industry conferences, partnering meetings, and networking events to build brand presence and generate leads
Qualifications
- 8-12+ years of experience within CRO, clinical development, or life sciences services, with a strong emphasis on business development
- Demonstrated success selling clinical trial services, FSP models, or outsourced development solutions to biotech companies
- Deep understanding of the clinical development lifecycle, including Phase I-IV trials and associated service needs
- Proven ability to meet or exceed sales quotas and manage complex deal cycles
- Strong network within the mid-size biotech ecosystem
- Excellent communication, negotiation, and stakeholder management skills
- Experience working in a remote, fast-paced, and entrepreneurial environment
Why Join Us
- High-visibility, growth-focused role with significant earning potential (competitive base + bonus/commission)
- Opportunity to shape commercial strategy within a growing, agile organization
- Collaborative, high-performing team culture with strong leadership support
- Fully remote flexibility with national/international client exposure
- Comprehensive benefits package and long-term career advancement opportunities
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.Â
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.Â
Yes, we help with CV and interview preparation. From customized support on how to optimize your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.