Senior Account Director, Program Lead
Senior Account Director / Program Lead
A leading healthcare focused publication is seeking a Senior Account Director to lead complex client programs from kickoff through execution. This role combines client management, cross-functional project leadership, team mentorship, and program oversight across content, digital, marketing, and multimedia initiatives.
The ideal candidate is a highly organized account leader who excels at managing multiple stakeholders, keeping projects on track, and serving as the central point of coordination between clients and internal teams.
Key Responsibilities
Program & Project Management
- Lead marketing and content programs from initiation through delivery
- Develop project plans, timelines, budgets, and resource allocations
- Manage workflows across content, creative, marketing, production, and technical teams
- Oversee review cycles, stakeholder approvals, and project milestones
- Identify risks, resolve roadblocks, and ensure projects remain on schedule
- Maintain project status updates and communicate priorities across teams
Client Relationship Management
- Serve as the primary point of contact for key client accounts
- Lead project kickoffs, status meetings, and strategic planning discussions
- Manage client expectations and provide proactive communication throughout project lifecycles
- Present campaign outcomes, performance insights, and recommendations
Team Leadership
- Mentor and support junior account and project management team members
- Foster collaboration across cross-functional teams and external partners
- Help establish best practices for project execution and client service
Campaign & Program Execution
- Cross collaborate with creative, editors, and strategists to plan and launch content, digital marketing, educational, and multimedia initiatives
- Collaborate with subject matter experts, external contributors, and agency partners
- Ensure deliverables meet quality standards, timelines, and client objectives
Business Growth & Strategic Support
- Partner with company leadership to analyze new business opportunities and create pitch ideas to grow existing business
- Build relationships with and coordinate with KOLs on clinical programming
- Contribute to process improvements that enhance operational efficiency and create a positive experience for clients
Qualifications
- 5-9+ years of account management, client services, or project management experience within an agency or consulting environment
- Demonstrated experience leading complex, multi-stakeholder projects
- Experience managing external client relationships and executive-level communications
- Proven ability to coordinate cross-functional teams and competing priorities
- Team leadership or people management experience preferred
- Experience in healthcare, life sciences, professional education, or related industries is a plus
Additional Information
- Remote work environment
- Moderate travel for client meetings, events, and project-related activities
- Occasional evening support for live programs or events
Ideal Profile
- Strong project manager who thrives in fast-paced environments
- Exceptional communicator with the ability to align diverse stakeholder groups
- Proactive problem solver who anticipates challenges before they impact delivery
- Comfortable balancing client relationship management with hands-on program execution
FAQs
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