Field Service Engineer
A leading global services partner is hiring a Senior Instrumentation & Calibration Engineer / Field Service Engineer to support a high-profile Lifesciences R&D client site in Cambridge, MA. You'll be the technical authority on a large portfolio of analytical instrumentation.
This is a hands-on role with genuine ownership: you'll troubleshoot complex platforms, lead qualification and calibration programmes, and advise on reliability, replacement, and lifecycle strategy.
What you'll be doing
- Advanced scheduled and unscheduled troubleshooting, service, and repair on analytical instrumentation used in pharmaceutical R&D
- Supporting chromatography platforms across Agilent, Waters, and Thermo Scientific product lines (HPLC/UPLC, GC, LC-MS and related systems)
- Performing instrument qualifications (IQ/OQ/PQ), calibrations, and complex analytical service procedures
- Developing service and calibration methods, procedures, and documentation
- Monitoring instrument and spare part reliability; recommending alternative service routes, suppliers, and parts
- Advising the client and internal management on platform reliability and replacement using LCAM and RCM principles
- Helping schedule and guide a team of technicians covering installation, calibration, repair, and preventive maintenance
- Reinstalling, testing, evaluating, and returning instruments to service post-repair
- Maintaining accurate records of inspections, maintenance, and repairs in line with GxP-aligned procedures
- Liaising with client staff and third-party vendors on repairs, service agreements, and equipment operation
- Delivering technical training and mentoring to colleagues on specialist instrumentation and techniques
What we're looking for
- Hands-on chromatography experience is essential - this is the core of the role
- Experience servicing, calibrating, qualifying, or troubleshooting instrumentation from at least one of Waters, Thermo Fisher, or Agilent
- A background in instrumentation and control, field service, metrology, or laboratory equipment maintenance - typically 5+ years, though we're open to strong candidates with a slightly different mix
- Bachelor's degree, ideally in a scientific or technical discipline - equivalent hands-on experience will be considered
- Exposure to pharmaceutical, biotech, CRO, or regulated laboratory environments is a strong advantage
- Familiarity with preparing chemical standards (weighing, pipetting, dilution, concentration verification) is useful but can be trained
- Comfortable working independently onsite, communicating directly with scientists and vendors
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customised support on how to optimise your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.