Role: Senior Service Co-ordinator Specialist - (m/f/d)
Location: Düsseldorf
Permanent
Salary: Negotiable
Would you consider one of your best skills to be organisation? Are you unhappy in your current company, and ready for change? Then this role may be for you. My client is looking for a skilled individual who is a great communicator, who is not just good at, but also enjoys planning and co-ordinating. The ideal candidate would have a background of working with Service Technicians, and an eye for detail. (German required)
Your tasks
- As a service coordinator , you are responsible for the planning, organization and coordination of our application and service technicians in the DACH area.
- In close coordination with sales, production and the customer, you will coordinate projects and contribute to the continuous improvement of our customer satisfaction and internal processes
- You are involved in the development of technical documentation on processes in compliance with all quality standards
- As a technical contact person for our surgical devices, you will support our customers, the service team and our sales department.
- In addition to the coordination work, your tasks also include the preparation and tracking of offers and the calculation of our services.
- Spare parts management, repair processing, processing of warranty cases are also part of your area of responsibility - as well as the coordination of the annual safety checks of the installed base of devices
Your profile
- You have completed technical or commercial training
- You have at least 3 years of professional experience in technical service
- Due to your professional experience, you bring the technical know-how with you, and ideally you have already worked with a team of service technicians
- With your hands-on mentality, your technical expertise and your ability to work in a team, you will fit perfectly into our DACH team.
- You are quick to learn, coordinate and communicate well, have a confident demeanour and work independently
- Due to your personal resilience, you always keep an overview, even in difficult situations
- You must have good written and spoken German and English skills, as well as good MS Office skills.
