Customer Service Specialist
Contact: Alvin Yeo Zong Han (Lic No: R24126316 / EA No: 16S8194)
Quote Job Ref:
Phone Number: +65 6027 2671
Job Advertisement: Customer Success Advisor - Pharmaceutical MNC
Location: Singapore
About Us:
We are a global life sciences organization that has become a trusted partner to biopharmaceutical manufacturers, delivering high-value technologies and adaptable solutions that enhance the production of biologic drugs. With a focus on bioprocessing innovation, we specialize in advanced tools for upstream process intensification, tangential flow filtration, and in-line process analytics - Supporting the development of therapies that improve human health worldwide.
Key Responsibilities:
- The primary responsibilities of the customer service specialist are to respond to customer queries, process orders and invoices, escalate complaints received, ensure order fulfillment, participate in inventory count when needed.
- Be the primary support to customers by supporting all customer enquiries such as:
- Product and service information, pricing quotations.
- Order management (from receipt to post-delivery support.
- Triaging inquiries into internal cross-functional teams for resolution.
- Process order through ERP system.
- Coordinate with production and logistics teams as well as third party logistics providers on order delivery.
- Coordinate with the finance team to ensure accurate order invoices and timely receivables.
- Support field sales and coordinate logistics for marketing activities such as tradeshows and conferences.
- Represent the Customer Service function in cross-functional projects.
- Updating/documenting of process required for Customer Service function.
- Support office administration as required.
- Involve or lead projects and assignments as part of the professional development opportunity.
Qualifications:
- Tertiary education and above.
- 3 years' experience in customer service/order management.
- Experience in import/export/trade compliance requirements.
- Professional, high motivation to succeed, focused, analytical and resourceful in problem solving.
- Strong communication skills
- Excellent attention to detail and strong organizational skills
- Ability to prioritize and work independently to achieve defined goals
- Ability to work well within a global, cross functional team
- Willing to work flexible hours to accommodate different work schedules when necessary.
- Proficient in SAP, MS Office, and Salesforce.com
- Proficient in Japanese and English in listening, reading, writing, and speaking.
- Able to make occasional business-related travel.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- The chance to be part of a company at the forefront of life sciences technology.
If you're energized by the challenge of optimizing complex manufacturing processes and inspired by the chance to contribute to transformative therapies, we'd love to connect with you. Join us in advancing the future of healthcare through innovation, precision, and purpose!
Contact: Alvin Yeo Zong Han (Lic No: R24126316 / EA No: 16S8194)
FAQs
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